FAQ's

How Do I Supply The Artwork


Below is the list of accepted formats which we can work with to produce your media.

Artwork should be sent via email to DiscZone labelling each file clearly to show which consumable it is to be printed onto.

DiscZone provide templates for the major design applications available today. Our templates are setup to accommodate the exact dimensions and include a 3mm bleed where necessary. Templates will be avialable once a purchase has been made. Please contact Disc Zone for more information.

Which Type Of Printing Should I Choose For My Discs (Thermal Or Inkjet)

This would really depend on what requirements you have for your discs.

A thermal printing technique uses heat and pressure to apply the graphics to the disc's printable face. The print is very professional and is waterproof and scratch resistant. This gives a very professional look but will cost more than inkjet.

Inkjet printing is very much like a modern paper printer found in any home or office. The ink is applied though spraying the ink from nozzles. The discs are then coated with a protective layer to protect from scratch damage. However, to truly receive a waterproof inkjet finish we recommend that you select the 'waterproof discs' option.

Can I See A Sample

If you would like to receive a real disc sample Click Here and submit our simple form.

What Packaging Options Are Available

We offer a range of packaging options to suit all our clients needs that will give your product that professional finish. For a full list of options including packaging options Click Here.

How Soon Will I Get My Discs

This will depend on the nature of the order (i.e. Quantity etc). However, you can be assured that we keep our turnaround time very low by keeping all tasks in house. This makes it possible to dramatically reduce production time.

If I Choose The "We'll Design Your Artwork" Option How Will I Communicate My Ideas To DiscZone

Our preferred method of communication is by telephone. We will then discuss any ideas you have, colour options and layout options. Alternatively we can put your design together for you and of course let you preview our design work before we take it set it to print. Our friendly staff are always on hand to discuss any aspects of your media with you and are very happy to discuss any options with you. You will be sent a copy for proof reading before your media is set to print.

Must I Use Your Disc Templates To Submit My Artwork

Yes. To get your artwork printed effectively it is essential to use one of our templates. This will ensure that there are no discrepancies in the finished product. To download any of our templates Click Here.

Should I Submit In RGB or CMYK

Your artwork should be submitted in CMYK format as this is the colouring technique our printer's use. RGB is only a viewing colouring technique.

How Do I Pay

We can offer our clients the following payment methods:

PayPal – please use our automated ordering system

Telephone – please feel free to telephone us with your order. We can accept Visa Credit, Visa Debit, Solo and Mastercard.

Cheque – Once your order has been accepted by our staff we are happy for you to send us a cheque for payment (please allow 3 clear days for the funds to clear when using this payment method).

Client Accounts

DiscZone are able to offer regular customers a company account which will then entitle then to use our advertised terms of service. This normally then entitles the company to 30 day payment terms from the date of invoice issue. Please contact us for further details if you are interested in this type of account.

Returns Policy

We will accept returns for defective and/or damaged goods only. Please note DiscZone will not accept responsibility in the eventuality you approve a design / design work / proof that contains errors. Any printing carried out following proof approval will not be replaced free of charge. PLEASE ENSURE YOU INSPECT YOUR PROOFS THOROUGHLY.

Please note: If you place a printing order & your artwork is found to be unsuitable for printing we will examine the problem and try to correct this for you at no extra charge. However if this proves not to be possible we will inform you of the problems we have faced and ask you to correct them. DiscZone will not accept any liability for artwork which is not provided to us in a suitable format for printing.

DiscZone will not accept any liability for any incorrectly formatted media which is supplied to us for duplication purposes. In the event of such a case we will inform you of the problem(s) and ask you to correct these.

If there is a complaint or suspected problem with any media we produce, we will normally ask for the whole order to be returned. We will then investigate the problem internally and if it is found to be a valid defect to which we are responsible for we will offer to re-run the project at our expense or offer a full refund at our discression.

How Do I Get My CD/DVD Content To You

There are three ways in which CD/DVD content can be submitted. This can be either through email (enquiries@disczone.co.uk) if the content is stored electronically or by post if the content is stored on a disc already. Our postal address is:

DiscZone
office Suite 109, Design Works
William Street, Gateshead
Tyne and Wear,
NE10 0JP

We also offer electronic access via FTP for all clients who have access to this facility. Please note there is an upload limit of 1Gb per file when using this facility. Please contact us should you wish to use this facility.

Are some discs better than others

Yes discs are like anything. There are many different types of both CD's and DVD's ranging in quality. DiscZone only use high quality media for duplication. However, if you would like us to use your own discs we would be happy to do so as long as they are 100% compatible with our production / systems.

cd duplication, disc printing, disc manufacturing, professional service - disczone